MG Jobs Support
Setup guides, FAQ, and troubleshooting
Everything to get MG Jobs running and keep it running — install, connect sync, and fix the handful of things that come up most. For pricing or billing questions, see license help instead.
Getting started
From download to your first job, in four steps.
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Install MG Jobs
Download the Windows installer from the plans page and run it. No account or card is required for Free Offline.
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Run the setup wizard
On first launch, choose Free Offline or activate your signed license. Then enter your business name, pick a trade template (or start blank), and create your owner sign-in. This takes about two minutes.
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Create your first job
Press Ctrl+N or use "New job" from the dashboard. Jobs, customers, and parts all work fully offline from here — nothing above this step needs an internet connection.
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Sync if you have a paid plan
With Starter, Pro, or Enterprise, your signed license configures the Midnight Grid Cloud connection automatically. Press Sync to upload your local work and share one board with your team. See Connecting sync below.
Connecting sync
A paid signed license connects this Windows computer to Midnight Grid Cloud so data can be backed up and shared across licensed devices. You do not need to enter a server URL or token.
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Activate your paid license
Choose Activate Midnight Grid in the first-run wizard and paste the complete signed license from your purchase email. If you already finished setup in Free Offline mode, open Settings → License and paste it there. Starter, Pro, and Enterprise licenses configure hosted sync automatically.
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Use Reconnect for a hosted account
If a paid hosted connection is missing, open Settings → Sync & business and choose Reconnect. MG Jobs asks the licensing service for your connection details again; there is no server address or token for you to copy.
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Ask us about an Enterprise database
For an optional bring-your-own database, contact Midnight Grid. We review your Enterprise needs, configure the connection, test it end to end, and switch you over once it verifies. Existing grandfathered manual connections remain supported; ask support before changing one.
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Run the first sync
Press Sync in the top bar. Existing local changes upload and available hosted changes download. Offline work remains queued until the connection returns.
Owner Companion
Owner Companion is included with Pro and Enterprise. It is not a Starter feature. Previously issued Hosted Lifetime licenses remain compatible under their grandfathered entitlement.
Why don't I see hosted pairing?
Hosted pairing is not available yet. MG Jobs intentionally does not show a QR or promise one-tap hosted setup until the product-branded companion deployment is ready.
Can a self-managed installation show pairing?
Not yet. Older manual connections are held for Midnight Grid's migration review, and pairing turns on for every Pro and Enterprise license when hosted pairing launches.
Troubleshooting
Sync says "Unauthorized" or won't connect
For a paid hosted account, use Reconnect first so the licensing service can restore the correct endpoint. If Reconnect does not fix it, email info@midnightgrid.com with the diagnostics from Help & support.
Jobs made offline haven't shown up on my hosted site
Offline changes queue locally and sync automatically once you have a connection and press Sync (or every few minutes in the background). Check the "Waiting to sync" count on your dashboard — if it's not dropping after a sync, confirm sync is actually connected under Settings.
The app says Free Offline
Free Offline runs like this permanently — that's expected and not an error. If you have a paid plan and see this, open Settings → License and confirm your signed license is pasted in correctly, or press "Reconnect" if you're already licensed under a hosted account.
I can't find where to enter my license
Settings → License has a field for it. Signed licenses look like MGSE1.license.... and should be pasted in full, exactly as delivered.
A technician can't open their phone link
Each technician's link is personal and tied to their own access code. Copy theirs again from More → Team accounts (owner-only) if it's expired or was never sent.
I forgot my password
Use "Forgot password?" on the sign-in screen. If that doesn't reach you (e.g. no email configured yet), a technician's manager or the account owner can reset it from Team accounts.
General questions
Does this work on Mac or mobile?
The full app is Windows-only. Technicians can use their personal phone link from any phone browser with no install. Pricing/billing/help pages here work from any device.
Is my data private?
Yes. Business settings are encrypted at rest, and your team sees only what you give them. Midnight Grid opens your data only to operate, support or protect the service; each time, a reason is required, it is logged in your activity, and you get an email. See our privacy policy for details.
Can I move my data out if I stop using MG Jobs?
Yes, at any time, on any plan — Settings → Your data is yours → Download everything gives you a complete, readable export.
Where do I check my license or billing?
Visit Manage account to see your plan, seats, and devices, or read license help for pricing and billing questions.
Still stuck?
Get in touch with the Midnight Grid team. Choose the route that fits so we can start with the right context.
Report a bug
Tell us what you expected, what happened, and the steps to repeat it. In MG Jobs, Help & support → Copy diagnostics adds the version and device context without passwords or tokens.
Request a feature
Describe the work you want to do, how you handle it today, and what a better flow would save your team.